| The SEF, which continues to prioritize telephone and telematic assistance to avoid unnecessary travel, only attends in person by appointment and for procedures that cannot be carried out by those routes | More than 206,000 queries submitted through the online form enabled on the SEF website have been resolved A total of 11,083 people have been assisted in their employment office since the Regional Employment and Training Service (SEF) resumed their face-to-face care on June 15, only by appointment and for procedures that cannot be carried out by phone or via telematics, such as the documentary contribution or updates of the job application. Since that date, the 25 offices of the SEF have been open during their usual hours of attention to the public (from 9:00 a.m.
to 2:00 p.m.), except for those located in the municipalities that at some point in this second wave of infections they returned to phase 1, as is the case of Totana, Lorca or Jumilla.
There are currently no closed offices. In this way, users communicate the management they need to carry out by telephoning their employment office or using the form available on the SEF website.
Once your query has been assessed, the office manager facilitates the prior appointment if you cannot resolve your need electronically or by telephone. For the rest of the procedures, telephone and telematic attention continues to be prioritized, so the SEF keeps the platforms active for making inquiries both through the 'mobile SEF' and the online form.
This is how since March 26, the day on which this virtual consultation channel was enabled, to date more than 206,000 procedures have been resolved in this way. The general director of the SEF, Marisa López Aragón, stressed that "all offices keep up-to-date responses to requests for queries on online forms, which allows us to provide users with fast and agile attention, avoiding unnecessary travel.
Another example We find it in the automatic renewal of the job demand that we manage from the state of alarm, and that has allowed the renewal of 102,759 job applications ". Most demanded procedures Since the employment offices resumed their face-to-face activity in June, it is the intermediation service that concentrates the most attention, with a total of 7,448.
This section of the employment offices is in charge of processing the initial registration as a job seeker and changes to the job application, among other procedures. This management is followed by 1,303 attentions to process applications for aid launched by the Ministry of Employment, Research and Universities to complete the ERTE benefits that do not reach the interprofessional minimum.
In addition, 1,014 people have been assisted to access the employment program of the county councils. Likewise, a total of 1,029 users have received business advice at their employment office where, for example, they have been informed about how to access the labor market as self-employed or about the hiring aids and subsidies available for companies. López Aragón explained that "many of the queries they make in the offices through the online form or by phone calls have to do with benefits managed by the State Public Employment Service, which are derived from them, as well as complaints related to the collection of benefits, which are also addressed to the SEPE ".