Totana City Council has begun the process of implementing Electronic Administration that will allow a progressive modernization and simplification of administrative processes, and promote accessibility and transparency in the various municipal public services.
The Mayor, Andrés García, and the Councilor for Citizen Services, Gertrudis Ruiz, have publicly presented this ambitious with the aim of "zero paper" in Public Administrations, decongesting face-to-face services and streamlining administrative procedures .
The Consistory is advancing in the incorporation of the tools to ensure that residents can perform their administrative procedures via telematics, using the different supports that new technologies allow, so that this week an intense training plan has been started with public employees, parallel to its application in the different municipal departments.
This initiative of adaptation to the Electronic Administration gives response and fulfillment to the Law 39/2015, of October 1, of the Common Administrative Procedure of the Public Administrations and to the Law 40/2015, of October 1, of Legal Regime of the Public Sector , respectively.
As the necessary technical and human resources are not available for its implementation, the services of the "espúblico" company have been contracted for a value of 41,250 euros per year without VAT for a duration of 4 years without extension-, the amount of which includes the acquisition of software, training of municipal workers and consulting service.
This company received the award of the service by the Local Government Board on February 1 after two mercantile bidding processes were submitted to the bidding process, which consists of a comprehensive Electronic Administration platform that will facilitate the implementation, training, access, maintenance and custody of documents and administrative records.
The Councilor for Citizen Services stressed that the implementation of this project will avoid unnecessary waiting times for citizens, since any user will have the possibility to carry out procedures from anywhere, thus avoiding displacements;
and announced that the platform will be available 24 hours a day and 365 days a year.
In addition, the mayor called for a "change of mentality" in administrative procedures by officials and users-citizens because, he said, "we will go from seeing the role in a physical way to process everything in a more agile digital manner, for which all the documents will be scanned with the consequent saving of paper ".
Gertrudis Ruiz reviewed some of the advantages of the implementation of this regulation, among which the consultation of the state in which the processing of files, the presence or telematic presentation from anywhere or the electronic notification or on documentary paper.
In addition, the user will have the necessary information about the procedures, for example, about the application for certificates of registration, admission of the nursery school, licenses, minor works contracts, habitability certificate, responsible statements, refund of sureties and other administrative procedures related to the local entity.
Other services that the Electronic Administration is going to offer, according to the councilor, are the receipt of electronic invoices, being able the providers to consult their state;
the provision of a transparency portal to publish information that the citizen should know about municipal political action and management;
and a system of control and monitoring of subsidies and agreements that the city council processes.
Also, the councilor for Citizen Services and Human Resources thanked the staff of the Citizen Service (SAC) and the New Technologies area for the work they are doing to progressively implement it;
and highlighted the effort that will be made to start up with the acquisition of scanners and update of the server, which for many years has not been carried out.
Finally, he reiterated that with his implantation, he faces a process of change and adaptation to a new way of working, for which he asked for "apologies" in advance if at some point "we make some mistake with the citizen";
and insisted that "our objective is always to adequately address the citizen, providing an accessible, useful, confidential and adapted to new changes". For his part, the mayor, who acknowledged that Public Administrations in general have a certain delay in all areas in the implementation, showed his satisfaction for the progressive development of this process that will generate "many advantages in the future for citizens";
advocating the accessibility and transparency of public services.