| The 901s, like the 902s, represent a high cost for users since they are not included in the unlimited calls offered by the telephone companies | The Association of Consumers and Network Users, CONSUMUR, has received complaints from users who, after contacting the Tax Agency through its telephone service center (901 200 345), have seen how their The bill increased considerably, without being able to carry out the management, as in the case, among others, of the request for a deduction for maternity, since a locution continually comes out and informs that all the agents are busy. The organization has for years demanded that both the private sector, and especially the public administrations, replace lines 901 and 902 to serve citizens with other geographic or free prefixes. On December 23, 2020, a modification of the General Law for the Defense of Consumers and Users was published in the BOE, which regulates the use of additional charging lines by companies and prevents that they use this type of lines for the attention of consumers and users, preventing the cost of the call from being higher than that of an alternative geographical or mobile fixed telephone call.
Likewise, companies that provide basic services are obliged to set up a free line (900). However, these new measures only affect companies, but not Public Administrations, which can continue to resort to 901 and 902, a fact that is incomprehensible to CONSUMUR. It should be noted that these numbers represent a high cost for users, especially if calling from a mobile phone, since they are not included in the unlimited calls offered by telephone companies. The organization has recently received a complaint from a user who, after calling the 901 line of the AET telephone service center several times, saw her bill increase by 16 euros, failing to make the procedure for which he had called. CONSUMUR encourages consumers and users who wish to receive more information about their rights before the additional pricing lines, to contact the organization, through its Tel Consumer and User Service phone 968 22 30 82.
